Refund policy

We want you to have a great experience shopping with Syndellina.

Returns
Return eligibility depends on the product and the circumstances of the order. To request a return, please contact us within 30 days of receiving your order. Items must be unused, unopened, and in their original packaging to be considered for a return.

For hygiene and safety reasons, opened or used skincare, beauty, and personal-care products cannot be returned, except where required by law.

Please do not send any product back without contacting us first. If your return is approved, we will provide instructions on the next steps and, if necessary, where the item should be sent.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and photos of the product and packaging. We will review the issue and determine the appropriate refund or replacement.

Cancellations
If you need to cancel or change your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel or modify it.

Refunds
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Questions
For return or refund questions, please contact us through our Contact page.